C

Coherent/Coherence:

The quality of the relationship between certain product backlog items may make them worthy of consideration. See also: Sprint Goal.

Capability

The set of activities the enterprise performs, its knowledge, the products and services it provides, the functions it supports, and the methods it uses to make decisions.

Cause-and-effect diagram

See the fishbone diagram.

Change

The act of transformation in response to a need.

Change agent:

One who is a catalyst for change.

Change control

Controlling changes to requirements and designs so that the impact of requested changes is understood and agreed to before the changes are made.

Change management:

Planned activities, tools, and techniques to address the human side of change during a change initiative, primarily addressing the needs of the people most affected by the change.

Change strategy

A plan to move from the current state to the future to achieve the desired business objectives.

Change team

A cross-functional group of individuals who are mandated to implement a change. This group may comprise product owners, business analysts, developers, project managers, implementation subject matter experts (SMEs), or any other individual with the relevant skills and competencies required to implement the change.

Checklist (business analysis)

A standard set of quality elements that reviewers use for requirements verification.

Collaboration

The act of two or more people working together towards a common goal.

Commercial off-the-shelf (COTS)

A prepackaged solution in the marketplace that addresses all or most of the everyday needs of a large group of buyers of those solutions. A commercial off-the-shelf solution may require some configuration to meet the enterprise's specific needs.

Competitive analysis

A structured assessment that captures the key characteristics of an industry to predict the long-term profitability prospects and to determine the practices of the most significant competitors.

Component

A uniquely identifiable element of a larger whole that fulfills a clear function.

Concept model

An analysis model that develops the meaning of core concepts for a problem domain, defines their collective structure, and specifies the appropriate vocabulary needed to communicate about it consistently.

Constraint (business analysis)

An influencing factor that cannot be changed, and that places a limit or restriction on a possible solution or solution option.

Context

The circumstances that influence are influenced by, and provide understanding of the change.

Core concept (business analysis)

One of six ideas fundamental to business analysis: Change, Need, Solution, Context, Stakeholder, and Value.

Cost-benefit analysis

An analysis that compares and quantifies the financial and non-financial costs of making a change or implementing a solution compared to the benefits gained.

COTS

See Commercial off-the-shelf (COTS)

Create, read, update, and delete matrix (CRUD matrix)

A two-dimensional matrix shows which user roles have permission to access specific information entities and create new records in those entities, view the data in existing records, update or modify the data in existing documents, or delete existing ones. The same matrix type can show which processes have the create, read, update, and delete rights instead of users.

CRUD matrix

See create, read, update, and delete matrix.

Customer

A stakeholder is a person who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet.